Frequently Asked Questions
Since we receive over 300 e-mails per day, we have prepared this
Frequently Asked Questions (FAQ) answer sheet to expedite our service.
1. Shipping?
2. Warranty?
3. Stringing?
4. How do you sell for so low?
5. Payment?
1. Shipping. My address is:
Mike Morris
Columbian Tennis Shop
1030 Mountview DR.
Carrollton, TX 75006
We use to located at the tennis building
of the Columbian Country Club in Carrollton, Texas. We have moved can be reached at 1030 Mountview Dr. My Paypal
address is the same sylviahmorris-4@yahoo.com
Local Pickups
The Shipping charge is waived with
local pickups which can be done with 24 hour notice and confirmed times 7 days a week from 9 am to at
least 9 pm. We can't take credit
cards other than through Paypal but we do accept cash or local checks
with a valid Texas driver license. Texas Sales Tax of 8.25%
applies to all local pickups and all deliveries to Texas addresses.
Continental, Contiguous, non
P.O. Box US address
I have a shipping contract and my
shipper charges me so my fees are set ($12.50) to send one racket UPS ground to all
continental, contiguous, non po box US addresses. Each additional
racket in the same box is an additional $5 per racket, and this
includes the mandatory insurance.
UPS will send an automated
notification of shipment via e-mail so you can track your
package. This e-mail is usually sent on the same night of pickup.
Alaska, Hawaii, or US
territories
Continental, contiguous US PO,
MPO, CPO, or any box address is the purvey of the United States Post
Office and has to go through the mail which my shipper charges me
$21 for priority and $17 parcel. We usually ship 4 days a week, Tuesday
through Friday and try to get most rackets out within 24 hours of
payment with Saturday and Sunday payments generally going out on
Tuesday. Deliveries to APO boxes, Hawaii, Alaska, or
any US territory or protectorate are $21 and will be delivered by the
USPS priority mail, and $5 for each additional racket in the same box,
.
International Shipping going
USPS airparcel post unless stated.
USPS air parcel post does not have a
tracking number.
If you wish to have express mail,
(tracking number), or registered mail there is an additional charge for
this method.
Canada is $26 for the first racket in
the box and $11 for each additional plus insurance of $1.50 per $100
value required.
Most of Europe with the exception of
England is $48 for the first racket in the box and $27 for each
additional, and insurance is included.
England, Australia and the
Pacific Rim are $48 for the first racket in the box and $27 for each
additional and insurance is included.
These countries are shipped USPS express mail: Israel, India, Pakistan,
Indonesia, Mexico, Central America, and South America. They are $52 for
the first racket in the box and $27 for each additional with insurance i
ncluded as required by paypal for trackingand goes by Express Mail.
We have found the ideal number
of rackets to be 6 can ship before dimensional weight (DIM)
charges kick in. Also many countries have a size limit on
their packages and a 6 racket box is all that is allowed.
The Customs service requires that all packages be marked as
merchandice. We can not mark any package as a gift. Please
contact your local customs office for all applicable taxes before
placing your bid. We now requre a valid phone number
with all international deliveries as this seems to greatly
expedite shipping time.
2. Warranty. We are
authorized dealers for every brand of racket that we sell. Most
manufacturers have a limited warranty against manufacturing defects
that can be anywhere from 3 months to a year from the date of
purchase. We are more than happy to help with any warranty
returns that the customer feels may be covered by this limited warranty
but all shipping charges will be the responsibility of the
customer. My shipper charges me $14 to send a racket to the
manufacturer and if the manufacturer decides that it is a manufacturing
defect, $14 back to you on continental contiguous US addresses if in
the continental contiguous US going UPS ground. I pass the
shipping charges($28) on to the customer which must be paid before we
ship the racket to the manufacturer, shipping charges are as stating in
number 1. I also guarantee that when you purchase a racket from
either the store or in an auction that it will be exactly as described
when it arrives. I do not guarantee that you will like how the
racket plays, that it will improve your game, or help you lose weight
but we do try hard to get you the racket you ordered. All other
warranties, express or implied are between the customer and the
manufacturer. We do keep a database of when your racket was
purchased if you ever need to know if your racket is still covered by
the manufacturer's limited warranty.
Other address destination are the
same as shipping prices above.
3. Stringing. My stringing
career now spans 4 decades. I string roughly 1000 rackets a year
and can generally get a racket strung and shipped within 24 hours of
receiving payment. I have over 100 different strings/colors in
stock with installed prices ranging from $19 to $35.
Forten synthetic gut for $19,
Slazenger Championship Nylon for $19,
Clarke Natural(available in
Blue, Green, Pink, Yellow, Black, and Natural) Nylon for $19,
Dunlop Synthetic gut (White, Yellow)
for $22,
Head Synthetic gut (Red, Yellow) for
$22,
Wilson Ultra for $22,
Wilson Extreme 17 g for $23,
Dunlop Gutech for $24,
Head Comfort Zone for $24,
Prince synthetic gut for $24,
Wilson Extreme Control for $24,
Wilson Stamina for $24,
Wilson Sensation(Blue, Yellow, Red,
Orange, or Natural) for $25,
Wilson Supreme for $26,
Babolat Hurricane for $27,
Gamma synthetic gut for $27,
Head Fiber Gel for $27,
Lazer synthetic gut $27,
Prince Perfect Control for $27,
Wilson Hammerlast for $28,
Dunlop Max Comfort $29,
Live Wire for $30,
Gamma TNT for $30,
Head Perfect Power or Perfect
Control for $30,
Wilson NXT & NXT Max for $30,
Volkl Fire Hybrid for $32,
Babolat XCel for $33 to name a
few.
I have many more strings not listed
here so if you don't see your favorite string, let me know and I'll
check it's availabily and installed price. I specialize in hybrid
stringing and am more than willing to put an exotic combination
together to your specifications at a reasonable price. Don't be
afraid to try a Alpha Polycable main string and Wilson Sensation cross
string for a durable hybrid combination that hits great for
$27 installed.
4. How do you sell for so
low? Over the years, we have established great ties with some of
the best manufacturers in the business. Once a racket reaches
that point where it is no longer being actively advertised by the
manufacturer but still fills a niche in the tennis players needs, I try
to purchase as many as I can so that players can find a great deal from
a large selection. My hope is that players will use my store to
find those rackets that they can't find anywhere else at a price that
has them sending their friends to us.
5. Payment? We accept
Paypal, Bidpay, Money Orders, Cashier's Checks, Personal Checks, and
Cash (local pickup) for payment. Money Orders must be delivered
to our address in US $ as we will not pick them up at a Western
Union office. Personal checks mailed in will be deposited as soon
as possible with merchandise held from shipment until the check
clears. This usually takes 10 business days so shipment of
an item is generally delayed two weeks after the check arrives
here. All other payments result in shipment on the next available
day. UPS ground is usually picked up Monday through Friday
around 5 pm. We will take personal checks with a valid Texas
driver's license as well as cash with local pickups. We can't
take credit cards any other way than through Paypal and we will not
ship COD.
If you could not find the answer to
your specific question above, please type "Columbian Tennis Shop" in
the subject line of your e-mail browser and write to me here. We will get back
to you as soon as possible.
Good luck, Mike & Sylvia Morris